Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances authentic?
Yes, every bottle at The Scent Reserve is 100% authentic. We source directly from authorized distributors and the original perfume houses to ensure premium quality and integrity.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for opened perfumes?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend ordering a sample size first if you are unsure of a scent.
Do you ship internationally?
Currently, we ship to select countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout based on local customs regulations.
How should I store my fragrances to maintain their quality?
To preserve the scent profile, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.